This website is operated by Zenzasion. Throughout the site, the terms "we", "us" and "our" refer

to Zenzasion. We offer this website, including all information, tools and services available from

this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and

notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree

to be bound by the following Terms and Conditions, including additional terms and policies

referenced herein. Please read these Terms and Conditions carefully before accessing or using

our website.

If you do not agree to all the terms of this agreement, you may not access the website or use any

services. We reserve the right to update or modify any part of these Terms and Conditions by

posting updates on our website. Your continued use of the website after any changes constitutes

acceptance of those changes. Our store is hosted on Shopify Inc.

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

• Cooling-off period: the period within which the consumer may exercise their right of

withdrawal

• Consumer: the natural person who does not act in the exercise of a profession or

business and enters into a distance contract with the seller

• Day: calendar day

• Continuing transaction: a distance contract relating to a series of products and/or

services, where the delivery and/or purchase obligation is spread over time

• Durable medium: any means that enables the consumer or seller to store information

addressed to them personally in a way that allows future consultation and unchanged

reproduction

• Right of withdrawal: the possibility for the consumer to withdraw from the distance

contract within the cooling-off period

• Seller: the natural or legal person who offers products and/or services remotely to

consumers

• Distance contract: a contract concluded using one or more means of remote

communication exclusively up to and including the moment of conclusion

• General Terms and Conditions: these Terms and Conditions of the seller

Article 2 – Identity of the Seller• Company name: Zenzasion

• Email address: info@zenzasion.com

• Chamber of Commerce number: 77381114

• Address: Distelweg 27

Article 3 – Applicability

These terms and conditions apply to every offer made by the seller and to every distance contract

and order concluded between the seller and the consumer.

Before the distance contract is concluded, the text of these terms and conditions will be made

available to the consumer. If this is not reasonably possible, it will be indicated that the terms and

conditions can be viewed at the seller's premises and will be sent free of charge at the consumer's

request.

If one or more provisions of these terms and conditions are null and void or annulled, the

remaining terms and conditions remain in force. Situations not covered by these terms and

conditions shall be assessed in the spirit of these terms and conditions.

Article 4 – The Offer

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in

the offer. The offer is non-binding. The seller is entitled to change and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered.

Obvious errors or mistakes in the offer are not binding on the seller. All images and specifications

are indicative and cannot give rise to compensation or dissolution of the agreement.

The price is exclusive of customs clearance costs and import VAT. These additional costs are at

the expense and risk of the customer. The postal or courier service will collect import VAT from

the recipient of the goods.

Article 5 – The Agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment the

consumer accepts the offer and fulfils the conditions set therein.

If the consumer has accepted the offer electronically, the seller will immediately confirm receipt

of the acceptance electronically. As long as the receipt of this acceptance has not been confirmed,

the consumer may dissolve the agreement.

The seller will take appropriate technical and organisational measures to secure the electronic

transfer of data. Every agreement is concluded under the condition that sufficient availability of

the relevant products exists.

Article 6 – Right of WithdrawalWhen purchasing products, the consumer has the right to dissolve the agreement without giving

reasons within 14 days. This cooling-off period begins on the day after the consumer, or a

representative designated by the consumer, has received the product.

During the cooling-off period, the consumer will handle the product and its packaging with care.

If the consumer wishes to exercise their right of withdrawal, they must notify the seller within 14

days of receiving the product via a written message or email.

After notifying the seller, the consumer must return the product within 14 days. The consumer

must provide proof that the goods were returned in time, for example by means of proof of

postage.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, the return shipping costs are at the consumer's

expense. The seller will refund the purchase amount as soon as possible, but no later than 14

days after withdrawal, provided the product has been received back or conclusive proof of

complete return has been submitted.

Article 8 – Exclusion of Right of Withdrawal

The seller may exclude the consumer's right of withdrawal for products that:

• Have been created by the seller in accordance with the consumer's specifications

• Are clearly of a personal nature

• Cannot be returned by their nature

• Can deteriorate or expire quickly

• Are audio or video recordings or computer software of which the consumer has broken

the seal

• Are hygiene products of which the consumer has broken the seal

Article 9 – The Price

During the period of validity stated in the offer, the prices of the products and/or services will not

be increased, except for price changes resulting from changes in VAT rates. Price increases

within 3 months of concluding the agreement are only permitted if they result from statutory

regulations.

Delivery takes place outside the EU. The postal or courier service will collect import VAT and/or

customs clearance costs from the recipient. The seller will therefore not charge VAT. All prices

are subject to typographical and printing errors.

Article 10 – Conformity and WarrantyThe seller warrants that the products and/or services comply with the agreement, the

specifications stated in the offer, and the reasonable requirements of soundness and usability.

Any defects or incorrectly delivered products must be reported to the seller in writing within 14

days of delivery.

The warranty does not apply if the consumer has repaired or modified the products themselves,

the products have been exposed to abnormal conditions or careless treatment, or the defect is

wholly or partly the result of government regulations regarding the nature or quality of materials

used.

Article 11 – Delivery and Performance

The seller will take the utmost care when receiving and executing orders. Accepted orders will be

executed within 30 days at the latest, unless the consumer has agreed to a longer delivery period.

If delivery is delayed or if an order cannot be fully executed, the consumer will be notified no later

than 30 days after placing the order. In that case, the consumer has the right to dissolve the

agreement free of charge and may be entitled to compensation.

The risk of damage and/or loss of products rests with the seller until the moment of delivery to the

consumer.

Article 12 – Continuing Transactions: Duration, Termination and Renewal

The consumer may terminate an agreement concluded for an indefinite period at any time,

observing a notice period of no more than one month. An agreement for a fixed period may be

terminated towards the end of the agreed period, observing the agreed termination rules.

An agreement for a fixed period may not be tacitly renewed for a fixed duration, unless the

consumer may terminate at any time with a notice period of no more than one month. If an

agreement has a duration of more than one year, the consumer may terminate after one year with

a notice period of no more than one month.

Article 13 – Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days

after the start of the cooling-off period. The consumer has a duty to immediately report any

inaccuracies in payment details provided to the seller.

In the event of non-payment by the consumer, the seller has the right, subject to legal limitations,

to charge reasonable costs that have been communicated to the consumer in advance.

Article 14 – Complaints Procedure

Complaints about the execution of the agreement must be submitted to the seller fully and clearly

described within 7 days of the consumer discovering the defects.Complaints submitted to the seller will be answered within 14 days from the date of receipt. If a

complaint requires a longer processing time, the seller will respond within 14 days with an

acknowledgement of receipt and an indication of when the consumer can expect a more detailed

response. If a complaint is found to be justified, the seller will, at its discretion, replace or repair

the delivered products free of charge.

Article 15 – Disputes

Agreements between the seller and the consumer to which these terms and conditions apply are

governed exclusively by Dutch law, even if the consumer resides abroad.

Article 16 – Contact Information

Questions about the Terms and Conditions can be sent to us via:

• Email: info@zenzasion.com

• Company name: Zenzasion

• Chamber of Commerce number: 77381114

• Address: Distelweg 27