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Loafers
Sweaters & Knitwear
Frequently Asked Questions
Answers to all your questions!
WHEN WILL MY ORDER SHIP?
We ship all orders within Canada via Canada Post. If you place your order before 11:00 PM, your package will be shipped free of charge the next business day. This way, you'll receive your order quickly and at no additional cost!
HOW DO I TRACK MY ORDER?
Once your order has been shipped, you will immediately receive a confirmation email, which includes a link to your personal tracking information so you can stay informed about your orders whereabouts at any time.
WHAT IS THE RETURN POLICY?
We offer a 30 day money back guarantee. If you aren’t 100% satisfied with your purchase, you can return any unused items hassle free within 30 days of receipt. Funds are returned to your original payment method or as store credit as soon as your items have arrived at our warehouse. For more info visit our return policy page.
WHAT IF I ORDER THE WRONG SIZE?
No worries! Our clothing fits true to the size chart. You’ll find a size guide with each product, so you can pick the right fit and feel confident it’ll suit you perfectly. And we offereasyexchanges to ensure you get the perfect fit.
ANY OTHER QUESTIONS?
If you have any queries, please do not hesitate to contact us. We aim to reply within 48 hours.
Please note that our Customer Service opening times are 9am-5pm, Monday to Friday.
For general or customer enquiries please use the contact form below or email us at info@zenzasion.com
HOW LONG WILL IT TAKE TO GET MY ORDERS?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
































































